Terms and Conditions
We provide our service to you on the following terms and conditions.
- By placing an order you agree to be bound by these terms and conditions.
- All prices quoted on the site are quoted in Australian dollars and include Australian goods and service tax.
- You have familiarised yourself with our delivery information and returns policy.
- The site or any portions of the site may not be reproduced, duplicated , copied or otherwise exploited for any commercial purpose that is not expressly permitted.
Online ordering on this website
By ordering with Cupitt’s Winery, you declare that you are over the age of 18 years.
Online ordering is provided in good faith, but Cupitt’s Winery does not guarantee its performance or availability;
Online ordering may be unavailable from time to time for regularly scheduled maintenance and or upgrades;
There are inherent hazards in electronic distribution and as such Cupitt’s Winery cannot warrant against delays or errors in transmitting data between you and Cupitt’s Winery including orders, and you agree that to the maximum extent permitted by law, Cupitt’s Winery will not be liable for any losses which you suffer as a result of on-line ordering not being available or for delays or errors in transmitting orders.
Cupitt’s Winery reserves the right to terminate your order if it learns that you have provided false or misleading information, interfered with other users or the administration of Cupitt’s Winery services, or violated these terms and conditions.
Security and privacy
Shopping on our website should be as enjoyable and relaxing as shopping in our store. The security of your private information is therefore our top priority. The PayPal payments system used by Cupitt’s Winery is a global leader in online payments. PayPal has over 150million customers and operates in over 190 markets. Even though no data transmission over the internet can be guaranteed to be 100% secure. Please be assured we will strive to protect your personal information to the best of our ability
Cupitt’s Winery respects the rights users give us when opting to receive email communications and enforces internal policies to preserve those rights. It is our objective to retain the long term ability to continue to communicate with our users. If you do not want Cupitt’s Winery to contact you, you may opt out of this preference at any time, whether online or by contacting Cupitt’s Winery directly. You can contact us using the information on the Contact page.
When you visit the Cupitt’s Winery website, our internet service provider makes a record of your visit and logs the following information for statistical purposes: your server address, your top level domain name (eg .com .gov .au). Cupitt’s Winery will not make an attempt to identify visitors or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our internet service provider logs.
Forms and email addresses
We will only store your email address if you send us a message or provide it via a form on our website. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent (which may be given by you in the act of filling in a form and this will be clearly indicated). Your email address may be used to invite you to join a mailing list directly related to your purchase or enquiry at Cupitt’s Winery.
This site does not provide facilities for the secure transmission of information across the internet. Users should be aware that there are inherent risks transmitting information across the internet.
All care has been taken in preparing this website but no responsibility can be taken for errors and omissions. Prices and details may be subject to amendment without notice due to price fluctuations of raw commodities. Cupitt’s Winery makes no representations or warranties of any kind, express or implied, as to the operation of this site. Cupitt’s Winery will not be liable for any damages of any kind arising from the use of this site, including but not limited to, direct, indirect, incidental punitive and consequential damages.
Delivery and cost
Deliveries are booked on business days Mondays to Fridays with Fastway Couriers. Any orders received after 12pm on a Friday will be shipped the following Monday.
Although Cupitt’s Winery is open during weekends and public holidays delivery is not possible outside of standard working hours. All orders placed after 12pm on a Friday before a weekend or public holiday will be shipped on the next available working day.
Cupitt’s Winery only delivers within Australia.
Returns and refunds
Cupitt’s Winery cannot exchange or refund goods.
Please be aware that once you order has been placed, there will be no changes or cancellations permitted under any circumstances. Therefore it is important to make sure that you have double checked all details on you order including names, addresses, dates and card messages. Remembering to include a delivery address which is attended during business hours for receipt of your delivery.
Goods damaged on delivery
Cupitt’s Winery is not responsible for goods damaged in transit but will consider any claims made if they are made within 24 hours upon delivery of goods. Your claim must be supported by photographic evidence. If you wish to claim you order as damaged on delivery, please email us photo’s of the damaged goods.
If you are not happy with your order
We want your online experience with us to be easy and enjoyable. If for any reason you are unhappy with your order once received please contact us immediately using the information published on our contact page.
All complaints should be made to Cupitt’s Winery by email or by phone.
We will acknowledge all complaints within 5 working days and investigate the complaint immediately. We will keep you fully informed during the investigation and endeavour to resolve all disputes within a few days. If necessary a full refund or exchange will be offered.
If you have any comments on how we may improve our service please do not hesitate to contact us.
You are solely responsible for the theft, loss or damage of the goods once they are in your possession and or the product has been left at the delivery address.
We do not include invoices in any deliveries. A separate email will be sent to you with the attached invoice after the order is placed.