FAQ around Cupitt’s trading during COVID-19 Restrictions11 June 2020 – posted in: Event News, Winery, Craft Ales, Restaurant
We have listed a few frequently asked questions to assist with your enquiries around visiting trading with Covid-19 restrictions
What days is Cupitt’s Estate open for restaurant bookings?
We are opening the restaurant Wednesday (lunch only), Thursday to Saturday – lunch and dinner with two sittings and Sunday lunch
Can I visit casually for pizza and bar food and drinks?
Yes. We are offering 90-minute bookings for tables on the weekend. You can book in for the casual food menu or our Cheese and Wine Experience . We have tables available for Walk-ins however, due to restrictions, we cannot guarantee a table, and there may be a waiting period before you can acquire a table. A food menu is available from the Pizza Bar to dine in or take away from 12pm – 3.30pm. All bookings will have the table for 90 minutes and reservations are dependent on weather. A full refund will be issued if we need to cancel your booking due to poor weather. We also need to collect contact information from all seated guests, please check in using the QR code on the menus.
If there is no demand for the table you can will be able to stay longer than your 90 minute allocation.
Can I arrive early for my booking for a drink or wine tasting?
Guests booked in for 12pm or 6pm can arrive early for a drink at the table. Please do not arrive early for any other booking times. Each table is allocated 90 minutes and we have a 15 minute cleaning time after each booking.
Will you still have live music ‘Sunday Sessions’?
While the restrictions are in place for all guests to be seated we will not be hosting live music events.
How much is the Tasting Menu?
The menu is $80 per person and pre-payment is required.
What if I don’t eat everything on the Tasting Menu?
Please review the menu before your booking and let our staff know of any dislikes and allergies. We can accommodate most requests, with advance notice.
What is your cancellation policy?
Full refund is offered with 24-hour notice.
Is the Cellar Door Open for Wine Tasting?
We are currently not offering wine tastings in the Cellar Door. We do wine tasting flights available. We are hoping to provide wine tasting appointments on the weekends soon. You can make a wine tasting appointment mid-week. We are now offering a Cheese and Wine Tasting Experience which is booked in advance. The experience includes 5 wines and a cheese selection to be enjoyed on the lawn at your leisure. Spaces are limited and must be paid in advance. BOOK HERE
We can sell takeaway wine and beer and the shop is open 11am – 5pm.
I am not ready to dine in restaurants but want to enjoy the menu, are you offering takeaway?
We have a hot takeaway menu for Saturday & Sunday lunchtime from 12pm – 3.30pm.
We have a take-home menu available for diners wanting to take home meals, wine, beer and cheese. This is also available for anyone who is not dining in the restaurant but would like to have a Cupitt’s Experience at home. This is available 11am to 5pm daily.
Do you have a kids menu available?
We have allocated a maximum of 5 kids per sitting for the time being. The kids menu is a choice of Spaghetti & Meatballs, Fish & Chips and Chicken & Chips with icecream & chocolate sauce for dessert.
What is on the Tasting Menu?
Here’s a sample menu. It changes weekly once we see what goodies are ready in our Kitchen Garden.
Will you continue to sell ‘heat and eat’ meals for home?
Yes, we will continue to sell chef-prepared frozen meals and meal kits for a Cupitt’s at Home experience from the shop Wed-Sun 11am to 5pm.
Are we still delivering food and drinks to the local community?
Yes, we will continue to deliver, but our delivery schedule and area has changed. We now deliver Fridays only to the local area including Ulladulla, Milton, Mollymook, Narrawallee, Burrill Lake, Kings Point and Dolphin Point.
Are produce boxes still available?
The produce boxes are no longer available. The chefs will be using these fresh seasonal ingredients to create delicious meals to dine in and take away.
What staff practices are in place to prevent COVID-19?
Cupitt’s Estate staff will adhere to strict hygiene practices throughout their shift, including regular handwashing and sanitising between visiting tables. Tables and seating will be sanitised after every booking. No water bottles or salt and peppers will be on the dining room table. Our friendly staff will provide this for you on request.
What customer practices are in place to prevent COVID-19?
Everyone has an obligation to stay at home while displaying any symptoms such as fever or coughing. Businesses have the right to refuse service and insist that anyone with these symptoms leaves the premises. We have also the following procedures in place for the protection of our staff and other patrons:
- We need to know the name, email address and contact number for every diner – please fill out our survey prior to your reservation.
- There will be hand sanitiser available outside the restaurant; please use before you enter.
- Wait for the host to take you to your seats.
- Maximum of 10 guests per table.
- The menu will be yours to keep; otherwise, it will be disposed of.
- Please do not offer a handshake or touch any of the Cupitt’s Estate staff.
- If you use the bathrooms, please use the sanitiser provided before you enter and once you exit the restrooms.
- Please physically distance yourself at 1.5m as you move around the restaurant from other guests.
- Please pay your account at the table with a credit card.
- Exit the restaurant from the ‘Exit Only’ door, not the entry door.
We are so excited to be able to share our space with you and welcome you back to Cupitt’s Estate. Any questions, just give us a call on 4455 7888 or email [email protected].
FAQ around visiting Cupitt’s Estate with regulations in place for COVID-19 safetyread more