At Cupitt’s near Ulladulla, Mollymook and Milton, on the South Coast of NSW, there’s always something happening and we are glad to be able to bring you the latest news here:

Customer Experience and Event Manager5 December 2019 – posted in: Job

Purpose of the position:
To work as a senior team member within the business ensuring exceptional customer service is maintained across the business; to manage the coordination of smooth and memorable customer events, weddings and experiences, to deliver on the company’s purpose, vision and strategy. 

 

Our Vision:
To be a successful business with world class food, wine, beer, cheese and service. To provide a positive work environment with opportunities for career advancement and a pleasurable experience for the customer that makes them want to return. We want to establish a connection with the customer to build a long-term relationship.

Our Core Values:
Team: As an energetic team we lead, respect and motivate each other to create a trusted family atmosphere.
Experience: Striving to create a unique experience through our passion, quality of products, genuine customer service and beautiful surroundings.
Happiness: A place where we are challenged to grow and encouraged to build our knowledge, where happiness is created through balance, flexibility and appreciation.
Improvement: Evolving through continuous improvement, never settling, being forward thinking, always open to new ideas and consciously making a positive impact on our environment.

Essential criteria:

  • Positive and collaborative attitude
  • Highly organised with the ability to remain calm and composed in high pressured, fast paced environment
  • High level of customer service and the ability to build relationships
  • Good time management skills and an ability to manage competing priorities and commitments
  • Ability to conduct site visits with potential wedding couples and event managers with a sales focus
  • Demonstrated experience in an Event Management role
  • Demonstrated experience in an Administration role
  • Analytical & problem-solving skills with ability to demonstrate initiative
  • Computer literacy with the ability to use word processing packages, spreadsheets, and databases
  • Responsible Service of Alcohol certification
  • Displays all behaviours as outlined below

Behaviours required:

1. Teamwork – Contribution to the team reflected in flexibility, working with others, communication and completion of tasks.

2. Customer Focus – Focus on outcomes for the business and the ability to meet customer needs and requirements.

3. Being Motivated – This includes a “can do” attitude, positivity and ability to get things done. Follow through and completion of tasks.

4. Loyalty to the job and business – Ability to take ownership of own job and ability to think of the consequences of actions. Initiative shown within the role.

5. Honesty and Integrity – Treating the workplace, other staff and the business environment with respect.

Key Performance Indicators:

  • Contribution to revenue and expense control, e.g. through effective food and beverage management, timeliness and efficiency
  • Contribution towards more efficient business processes through the suggestion of new ideas
  • Meeting sales targets for weddings and events
  • Contribution to effective team communication and between back and front of house
  • Excellent post-wedding and event feedback from customers
  • Quality & standards of individual and teamwork

Customer Experience and Event Management Roles:

  • Coordinate the smooth running of all events including weddings and special events.
  • Coordinate all workshops, masterclasses, long table and any ‘behind-the-scene’ events.
  • Respond to customer enquiries relating to new function bookings.
  • Facilitate and conduct meetings with customers, including tours of the venue.
  • Coordinate and organise all aspects of events, including liaising with all staff regarding the event.
  • Liaise with vendors and ensure smooth bump in and bump out processes.
  • Manage the continuous improvement of functions and events.
  • Liaise with Head Chef and Front of House Manager on a weekly basis on all upcoming functions and events.
  • Generate and issue invoices for all functions.
  • Actively seek and source new opportunities for events and revenue generation.
  • Actively aim to increase customer expenditure.
  • Research and evaluate new product opportunities and demand for potential products with customer needs.
  • Measure effectiveness of promotions and return on investment.
  • Produce ongoing competitor analysis, with reference to pricing, presentation and promotion for each new product launch.
  • Project manage new product development in collaboration with the General Manager.
  • Maintain knowledge of company and its products.
  • Represent the company at events, workshops and conferences.

So if you’re interested in a part-time role in an ever-growing tourism business, send your resume with a cover letter through.

Please attention your application to Melanie Louth, Cupitt’s Estate: [email protected]

The closing date for the application is COB on Friday the 20th December.

At Cupitt’s near Ulladulla, Mollymook and Milton, on the South Coast of NSW, there’s always something happening and we are glad to be able to bring you the latest news here:

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