Business Philosophy

Cupitt’s Estate promotes healthy and safe recreational activities. With this in mind, the underlying focus of Cupitt’s Estate is to provide a safe, enjoyable and responsibly managed venue for our staff and patrons.

RSA Expectations on Staff

Responsible Service of Alcohol is a standard and also a measure of training that is compulsory at Cupitt’s Estate.

Our policy is if one person is showing signs of intoxication no one in the group will be served until the person has left the premises.  

Environment

The centrepiece of our House Policy is the environment we provide for our staff and our patrons. This environment is intended to be everything that is best about Cupitt’s Estate – safe, high quality, vibrant, fun, educational and responsible.

Customer Service

The service of our customers is at the forefront of our commitment to the House Policy. In true Cupitt style this service must be warm, friendly, outgoing and show commitment to regional food and wine, but also firm and responsible when the need arises.

Minors

Minors are allowed in the venue when accompanied by an adult. 

Intoxicated Persons or Inappropriate  Behaviour

Cupitt’s reserves the right to ask any patrons deemed inappropriately dressed, intoxicated or under the influence of illegal substances to leave the premises immediately.   Cupitt’s practices the responsible service of alcohol and reserves the right to refuse service of alcohol if the persons appear to be highly intoxicated or displaying anti-social behaviour.

Aggressive Behaviour

Persons displaying aggressive behaviour will be asked to leave the premises immediately. 

Security / Police

Security, Crowd Controllers and / or Police will be contacted to help the venue at any time when the safety of any person cannot be guaranteed by venue staff. The primary obligation of any staff member who feels any situation is dangerous is to contact security or the Police.

Patron Assistance

All patrons will be offered assistance wherever possible unless the person is intoxicated. In accordance with RSA legislation, in the case of intoxication, the patron will be asked to leave the premises immediately. 

Incident Register

Cupitt’s Winery and Restaurant has implemented an Incident Register. The Incident Register is to be completed whenever an incident occurs involving a persons injury, unruly behaviour, removal, refusal of service or refusal of entry.

Security

Respect, Courtesy and Dignity are the standards by which patrons will be dealt with whilst at our venue. Whilst always keeping this in mind, all staff including Security staff will be mindful of refusing service and/or entry to any patron who is intoxicated, fails to meet the dress regulations, is not of majority age or cannot prove their age, or Is generally unruly.

Low or Non Alcoholic Alternatives

Cupitt’s Estate is committed to offering a balanced range of products to our customers. This includes a myriad of non-alcoholic beverages including juices, soft drinks, mocktails and water. Further, it is the commitment of management that a low strength and mid strength beverages be offered and that these beverages be displayed prominently and always with non price parity to their full strength counterparts.

Responsible Promotion

Cupitt’s Esate has a policy to never promote the consumption of alcohol irresponsibly. This includes any promotion that promotes rapid or excessive consumption or price discounting promotions.